Items purchased from Kalipay Cosmetics can be returned within 1-4 days of receipt of shipment in most cases. During this period, you can try the product and review it as if you were buying something in a physical store.
The product must be in the same condition in which you receive it and without any type of damage. You can take the product out of its packaging, unless it is sealed.
If you decide to return the items, you will need to notify us by filling out the return form on our website, or using the withdrawal form shown below. You can also let us know that you want to return your order by sending an email to email@example.com. Please note that you must send the items back within 14 days of notifying us.
Processing your return
After we receive your return shipment, we will inspect the returned items and begin processing your refund. The money will be returned to the original payment method you used during the purchase, unless you prefer otherwise. The refund will be paid as soon as possible. You will have to cover the return shipping costs yourself. The costs will be an estimated maximum of €10.
Items that cannot be returned
The following types of items cannot be returned:
- Products that cannot be returned after opening for hygienic reasons.
- Products that come sealed and cannot be returned after breaking the seal.
If you wish to withdraw your contract, please fill out this form and send it to:
Avda Diagomal, 590. 2o2a 08021 Barcelona, Spain
Or via email: firstname.lastname@example.org
I would hereby like to terminate the contract we have signed for the purchase of the following goods:
__________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________
Ordered on: ______________________, Received on: ______________________ Customer name:
Client signature and date: